Issues related to PLAYBACK (Push Notification or Playback function) with GGM VIEW

Valid for the current range of GIGAMEDIA IP recorders *

Issues related to PLAYBACK (Push Notification or Playback function) 

with GGM VIEW

This problem happens regularly when your recorder is not at the same time as the phone or when the same type of recording is not activated (for example with the notification on motion detection if you try to view the recording from the notifications it will show you "no file found").

Please check the following parameters from the recorder:

Check if the time is set correctly.

From the configuration menu you need to access the system setting

In the general settings in Date and Time check that NTP is chosen and entered if necessary the current time and date.

Be careful, however, if the current time period is in summer time please activate the DST to avoid any disturbance during a time change

Check if motion recording is enabled

Go to the Record menu and in the recording schedule tab you will find a table that by default is set to Normal (continuous recording), please click on movement and select the period that interests you (you can hold the click and move the smile to select several "click and drag" boxes) once configure press the record button and you can use the copy button to transpose your Configuration on other cameras

Then you must go to channel and then to the motion tab to make sure that motion detection is activated on your cameras and then apply

Enable push alarm

To do this you must go to Alarm then to Alarm Schedule, you must then select "Push" then check that the table is green (meaning that it is activated) apply if necessary then copy the configuration on the other cameras

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* Depending on the model and firmware version used :

GGM KITIP24C5MP

GGM KITIP24CD5MP

GGM KITIP48C5MP

GGM KITIP48CD5MP

GGM KITIP48C4MPA

GGM KITIP48CD4MPA

GGM KITIP48CDM5MP

GGM KITIP816C5MP

GGM KITIP816CDM5MP

GGM NVRL0104 

GGM NVRL0104P

GGM NVRL0108P 

GGM NVR0108PA

GGM NVR0208P

GGM NVR020808P

GGM NVR0216P

GGM NVR021608P

GGM NVR021616P

GGM NVR0232

GGM NVR023216P

GGM NVR0416

GGM NVR0432

GGM NVR043216P

GGM NVR0816

GGM NVR081616P

GGM NVR083216P

GGM NVR0832

GGM NVR16

GGM NVR32

GGM NVRE0104P

GGM NVRE0108P